Shannon, try this for more food for thought:

How to Measure Policy Advice

We should aspire to make anything that we want to improve measurable. If it isn’t measurable, then it’s not observable. If we can’t observe it, we won’t know if it’s happening or not. If we can’t tell if it’s happening or not, then what’s…[Read more]

I’m excited for Attempt #2 also, Joscelyn. It sounds like you’re off to a strong start with your Measures Team. And probably like other PuMP Community members, I’m very keen to hear more of your solutions for a geographically spread out Measures Team.

David, basically the green layer in the Results Map is where you capture the strategic, corporate-wide results implied by the corporate goals. Corporate strategy is usually cascaded, which means that each “part” of the organisation then examines how they need to change or improve to help the organisation achieve those corporate goals. And so each…[Read more]

Richard, glad you noticed. I wrote the book back in 2016, but since then we have tested swapping Steps 6 and 7 around, based on some confusion people were having with learning reporting before XmR charts. This confusion went away during our test, and so now Step 6 in PuMP is about XmR charts and Step 7 is about designing performance reports (which…[Read more]

Fran, try this as a starting point: “a performance target is a level of performance we are aiming to reach in the future.” This is from my blog post https://www.staceybarr.com/measure-up/what-are-benchmarks-baselines-targets-and-standards/

We want to avoid targets being about numbers to hit each week or month or year. The best targets are ones…[Read more]

Manon, I’m looking forward to seeing your XmR tool. The feature that I think is important is that the user can set the recalculation start and end points, when they see a signal. Automating this can be dangerous!

Excellent progress, Joscelyn! Thanks for sharing it here with us. It’s always great to see the different approaches people take to their PuMP Pilots. There isn’t one correct way! The best way is the one that keeps momentum and builds engagement.

Roy, I loved meeting you too. Your energy is great to be around. As you tackle that challenge to rule out all the bad habits on KPIs in ABN AMRO, please do share some things you find work well. Even the smallest success is inspirational and practical for us all!

Great to hear this, Janet. Can’t believe it’s been 10 years already. Might we get a few more case studies from you? Let me know if you’re keen and my team will arrange a time for me to interview you.

Ayca, this is great. You’re taking a very wise approach, and I very much appreciate your honesty with your client about not being a licensed PuMP Partner yet. Please do stay in touch with me through out this. I think you’d be a good role model for other consultants wanting to use PuMP. Looking forward to your case studies too!