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With old mindsets about measurement, PuMP, or any true KPI methodology, cannot work.
The PuMP Diagnostic, in Step 1, is a simple way to prepare a Measures Team for a PuMP implementation. And it’s a simple enough tool. But that doesn’t mean it’s perfect. Thusly, I’ve taken some time to review it, tweak it, and even repurpose it!
There are many reasons why a Results Map may not be perfect. But we’re not aiming for perfect. We’re aiming for excellent. An excellent Results Map is one that gets everyone engaged in contributing to achieving those results, and one whose results move smoothly through PuMP’s Measure Design technique.
Removing Resistance to PuMP with Polarity Thinking: PuMP Partner Peter Ndaa shares how we can use polarities to reduce the threat of a new performance measurement method.