Thanks Stacey – that's a beautiful looking dashboard. I've been reading Stephen Few's book recently and I recognize bits from there. I think it'll be really useful for some of the things we report, but not for others. And that's because those others aren't real measures – I'm not quite a lone voice on creating decent measures (you trained my manager and another colleague in London in December 2013), but we haven't made much headway with other members of staff, who continue to use data that already exist, regardless of if they tell us if we're achieving our outcomes. There are still people who don't really understand what a measure actually looks like, but we're making some progress from the top end, and more within specific change projects (with the de-weaseling of language a particular hit).
